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Terms of Service

Last updated: March 12, 2026

These Terms of Service (“Terms”) constitute a binding agreement between you and OpenCase, Inc. (“OpenCase,” “we,” “us,” or “our”) governing your access to and use of OpenCase.com and all related applications, tools, and services (collectively, the “Service”). These Terms apply to all visitors, users, and subscribers of the Service.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you should not access or use the Service.

1. Description of the Service

OpenCase is an AI legal research platform that leverages natural language processing and machine learning to assist users in identifying, analyzing, and organizing legal information. The Service includes the OpenCase web application, API, browser extensions, Office Add-ins, and any related tools or interfaces provided by OpenCase.

OpenCase is not a law firm and does not provide legal advice. The Service is designed to support and enhance legal research workflows, not to replace the judgment of qualified legal professionals.

We may update, modify, or enhance the Service from time to time, and these Terms apply to all such updates and modifications.

2. Eligibility

To use the Service, you must:

  • Be at least 18 years of age
  • Have the legal capacity to form a binding contract
  • Use the Service only for lawful purposes and in compliance with all applicable laws and regulations

If you are accessing or using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and all references to “you” in these Terms shall include that organization.

OpenCase reserves the right to refuse or discontinue service to any user who does not meet these eligibility requirements.

3. No Legal Advice

OpenCase is a research and information tool. It does not provide legal advice, legal opinions, or legal representation, and it is not a substitute for the services of a licensed attorney. Your use of the Service:

  • Does not create an attorney-client relationship between you and OpenCase
  • Is not intended to serve as a substitute for the independent professional judgment of a qualified attorney
  • Should be supplemented by your own professional analysis and, where appropriate, consultation with a licensed attorney in the relevant jurisdiction

Any information provided through the Service is for informational and research purposes only and should not be construed as legal advice. OpenCase does not endorse, recommend, or validate the legal conclusions that may be drawn from its outputs. We recommend that users consult with a licensed attorney before relying on any legal information obtained through the Service.

4. AI Limitations

The Service uses large language models and other machine learning technologies to generate responses. Although we employ ongoing quality assurance measures and continually seek to improve the accuracy and reliability of our outputs, these technologies have inherent limitations:

  • Outputs may be incomplete, outdated, or contain inaccuracies
  • Models may not reflect the most recent legal developments or account for jurisdiction-specific nuances
  • Generated content may appear authoritative while containing errors
  • The Service should not be solely relied upon for legal decisions or analysis

Consistent with professional standards applicable to legal research, users should independently verify information obtained through the Service by consulting primary legal sources before relying on it for any legal purpose.

5. Your Content

You retain all right, title, and interest in and to any content you upload, submit, or otherwise make available through the Service (“User Content”), including any attorney-client privileged or work-product-protected materials.

You grant us a limited, non-exclusive license to process your User Content solely to provide the Service to you. This license terminates when you delete your User Content or your account. You represent and warrant that you have all necessary rights and permissions to submit any User Content you provide through the Service.

For legal professionals: OpenCase operates as a technology service provider under your direction. Submitting privileged or work-product materials to OpenCase is comparable to sharing them with any other technology vendor you use in your practice (e.g., document review platforms, cloud storage). We maintain confidentiality obligations consistent with ABA Model Rule 1.6 and Formal Opinion 477R regarding technology-assisted legal services.

We do not access, review, or use your User Content except as necessary to operate the Service, and we do not disclose your User Content to third parties except as required by law. In the event we receive a subpoena, court order, or other compelled disclosure request relating to your User Content, we will provide notice to you to the extent permitted by applicable law.

6. Acceptable Use Policy

You agree not to:

  • Access or use the Service in violation of any applicable law or regulation
  • Upload content that is harmful, infringing, defamatory, or deceptive
  • Use the Service to generate content intended to mislead courts, tribunals, or other legal bodies
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service
  • Use automated tools, scraping, crawling, or similar methods to access the Service without our prior written permission
  • Circumvent usage limits, access controls, or security features of the Service
  • Resell, sublicense, or commercially exploit the Service without authorization
  • Create accounts under false or misleading pretenses

OpenCase is not obligated to monitor your use of the Service for compliance with these Terms, but reserves the right to do so. Depending on the severity and nature of any violation, OpenCase may, at its sole discretion, issue a warning, temporarily suspend access, or permanently terminate your account.

7. Intellectual Property

All intellectual property rights in and to the Service, including but not limited to software, algorithms, machine learning models, content, trademarks, branding, and infrastructure, are and shall remain the exclusive property of OpenCase and its licensors. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited license described below.

Subject to your compliance with these Terms, OpenCase grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your lawful internal purposes. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent. You may not use OpenCase trademarks, logos, or branding without prior written authorization.

If you provide suggestions, feedback, or ideas regarding the Service, you acknowledge that OpenCase may use such feedback without any obligation or compensation to you.

8. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

OpenCase does not warrant that:

  • AI-generated content will be accurate, complete, or reliable
  • The Service will be uninterrupted, error-free, or free of harmful components
  • The Service will meet your specific requirements or expectations
  • Any defects or errors in the Service will be corrected

While OpenCase is committed to providing a reliable and high-quality service, and we continuously invest in improving accuracy and performance, you acknowledge that you have evaluated whether the Service is suitable for your needs and accept the inherent limitations of AI-assisted legal research as described in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent such exclusions are not permitted by applicable law, the above limitations may not apply to you.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • OpenCase shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of the Service
  • The total aggregate liability of OpenCase for any claim arising out of or relating to these Terms or the Service shall not exceed one hundred dollars ($100) or the total amount you paid to OpenCase in the twelve (12) months preceding the claim, whichever is greater

You acknowledge that the Service is a research tool designed to support, not replace, professional judgment, and that any decisions made on the basis of information obtained through the Service remain your sole responsibility.

Some jurisdictions do not allow the limitation or exclusion of liability for certain types of damages. To the extent such limitations are not permitted by applicable law, the above limitations may not apply to you.

10. Arbitration and Dispute Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact OpenCase at support@opencase.com and attempt to resolve the dispute informally for a period of at least thirty (30) days.

If the dispute cannot be resolved informally, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service shall be resolved through binding arbitration in San Francisco, California, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. OpenCase will bear the costs of AAA filing fees for individual (non-class) claims.

You and OpenCase each agree to waive the right to a trial by jury. You and OpenCase each agree to waive the right to participate in a class action, collective action, or representative proceeding. If the class action waiver in this section is found to be unenforceable, the entirety of this arbitration provision shall be void.

Notwithstanding the foregoing, either party may bring an individual action in small claims court for claims within that court’s jurisdictional limits, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights.

If arbitration is deemed unenforceable for any reason, the parties consent to the exclusive jurisdiction of the state and federal courts located in San Francisco, California.

You may opt out of this arbitration provision by sending written notice to support@opencase.com within thirty (30) days of your first use of the Service. If you opt out, disputes will be resolved in the courts specified in Section 13.

11. Termination

You may terminate your account at any time through your account settings or by contacting support@opencase.com. We may suspend or terminate your access to the Service:

  • For a material breach of these Terms
  • For suspected abuse, fraud, or misuse of the Service
  • For other reasons, provided that we will use commercially reasonable efforts to provide advance notice when practicable

Upon termination, your right to access and use the Service will cease immediately. You will have a period of thirty (30) days following termination to export your data, except in cases of termination for violation of the Acceptable Use Policy, in which case immediate removal may apply. Sections 5, 7, 8, 9, 10, and 13 of these Terms shall survive termination.

12. Changes to These Terms

We may revise these Terms from time to time. If we make material changes, we will provide at least thirty (30) days advance notice through the Service, via email to your registered email address, or through other reasonable means before the revised Terms take effect. Non-material changes, such as formatting corrections or clarifications, may be made without advance notice.

Your continued use of the Service following the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree with the revised Terms, you may terminate your account before the changes take effect.

The “Last updated” date at the top of these Terms will always reflect the most recent revision.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

To the extent that any dispute is not subject to arbitration under Section 10, you consent to the exclusive jurisdiction of the state and federal courts located in San Francisco, California, and waive any objection based on inconvenient forum.

14. Contact Information

If you have questions regarding these Terms, please contact us at support@opencase.com.